Xinhua Hainan Channel January 22 (Xinhua Vivian Chow) to further enhance the holiday tourism in Hainan Province of service quality and management level, to maintain the legitimate rights and interests of tourists, Hainan Provincial Tourism Quality Supervision, management-owned travel service hotline 12301 (Tourist Complaint Center) successfully launched to answer the transfer function.

It is understood that travel service hotline 12301 to answer the transfer function before the opening, due to the individual needs of tourists increases, receiving visitors in the consultation process, staff can not fully grasp the broad array of travel related information, the immediate return of the tourists, tourism There are also complaints after receiving complaints complicated transfer process and reduce process time and the issue of complaints.

Receive realization of the transfer function, the staff can tourists demand, the division of functions and jurisdiction in accordance with Government management principles, directly transferred to the corresponding telephone complaints from tourists receiving platform, and tourist information phone can also be forwarded to the relevant travel agencies, tourist attractions, hotels, etc. relevant units in order to provide visitors with a more detailed and personalized service, tourist information and complaints to improve the working efficiency, but also improve the quality of tourism services.